Refund policy

Return & Exchange Policy

At Buy Better PK, we want you to love what you buy. That’s why we offer a 7-day return or exchange window from the date you receive your order.

Eligibility for Return or Exchange

To be eligible, your item must be:

  • In the same condition that you received it

  • Unused, unopened, and in original packaging

  • Accompanied by proof of purchase (e.g., order confirmation)

  • Supported by a mandatory unboxing video from the moment the parcel is opened

We only accept exchanges for damaged or incorrect items. Returns for other reasons are not accepted at this time.

❗ Personal care items are non-returnable due to hygiene reasons.

How to Request a Return or Exchange

To start a return or exchange:

  • Contact us via WhatsApp at 03447044899 or email us at buybetter000@gmail.com

  • Share your order number and the unboxing video

  • If approved, you'll be given return instructions

Returns must be sent to the address we provide during the process. Items sent back without prior approval will not be accepted.

Return Fees

  • A flat return fee of Rs. 100 applies (paid by the customer)

  • There is no restocking fee

Cancellations

Orders can be cancelled before they are shipped.
To cancel, contact us via email or WhatsApp as soon as possible.

Refunds

If your return is approved (in rare cases), refunds will be processed to your:

  • Original payment method, or

  • Bank account if you paid via COD

Refunds are issued within 8 to 15 business days of receiving and verifying the returned product.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at buybetter000@gmail.com.

Damaged or Wrong Items

Please inspect your order upon delivery. If the item is damaged or incorrect, contact us immediately with the unboxing video so we can make it right.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personal care & hygiene products

  • Used, opened, or unboxed items

  • Items without an unboxing video

  • Sale or clearance items

Exchanges

If your item is damaged or wrong, we’ll gladly exchange it once we receive and verify your return request.
No exchanges are offered for other reasons.

Questions?

We’re here to help!
📧 Email: buybetter000@gmail.com
📱 WhatsApp: 03447044899
📅 Support Hours: Mon–Sat, 10 AM – 6 PM